VAST CRM

Faster KYC & Onboarding

Secure verification workflows that help brokerages onboard clients faster and manage KYC status from one CRM.

Where KYC Makes a Difference

Where Better KYC Creates Faster Onboarding

A structured KYC workflow helps your brokerage verify clients securely while keeping onboarding clear and efficient.

KYC should do more than collect documents. It should give your team a clear view of what has been submitted, what still needs attention and where each client stands in the verification process.

When verification stays connected to the client record, teams can spend less time searching for information and more time moving completed applications forward. The result is a smoother onboarding experience without losing the controls needed for secure client verification.

  1. 01

    Keep every KYC document connected to the right client.

    Organise submitted verification information around the client record so your team can quickly understand what has been provided and what is still required.

  2. 02

    Know the verification status without searching through records.

    Clear KYC status gives your team an immediate view of where each client is in the verification process, helping them identify pending applications and completed checks faster.

  3. 03

    Give your team the verification context they need.

    Keep relevant KYC information associated with the client profile so authorised teams can review the available verification details without switching between separate systems or records.

  4. 04

    Handle cases that need a closer review.

    Not every application follows the same path. A structured workflow gives your team a way to review cases that require additional attention before the client moves ahead.

  5. 05

    Keep verification decisions easier to follow.

    KYC activity stays connected with the client record, giving authorised teams useful verification history when they need to understand what happened during the onboarding process.

  6. 06

    Move verified clients to the next step faster.

    With verification status clearly visible, teams can quickly identify completed applications and continue the onboarding journey without relying on separate manual tracking.

  7. 07

    Build security into the onboarding workflow.

    Keep client verification information within a structured CRM workflow so your team can manage KYC more consistently while giving genuine clients a smoother path through onboarding.

How KYC Works

A Clearer KYC Journey, From Submission to Approval

Choose your verification setup, automate routine checks and keep manual review available when your team needs it.

  1. Stage one

    Submit

    Bring client verification information and required documents into the KYC workflow. Everything stays connected to the relevant client record, giving your team a clear starting point for the verification process.

    • Client verification information
    • KYC document submission
    • Documents linked to client records
    • Organised verification details
    • Submission status visibility
    • Clear outstanding requirements
  2. Stage two

    Verify

    Choose how verification is handled within your brokerage workflow. Use the built-in KYC module for automated and manual verification, or connect supported providers such as Veriff and Sumsub.

    • Built-in KYC module
    • Automated KYC verification
    • Manual verification workflow
    • Veriff integration
    • Sumsub integration
    • Verification status tracking
  3. Stage three

    Review

    Automated verification can handle routine cases, while applications that require additional attention can move to manual review. Your team can review the available verification information before making a decision.

    • Automated verification results
    • Manual verification option
    • Cases requiring additional review
    • Client verification context
    • KYC status during review
    • Authorised team review
  4. Stage four

    Approve & Record

    Once verification is completed, the result stays connected to the client record. Approval status and KYC history remain available in the CRM, helping your team continue onboarding with the verification context intact.

    • Verification result tracking
    • Approval status visibility
    • Client KYC history
    • Verification records in CRM
    • Automated and manual outcomes
    • Connected onboarding progress

Role-Based KYC Access

One KYC Workflow, Clear Access for Every Team

Give each team the KYC visibility and permissions they need without making every user responsible for the entire verification process.

  • KYC Managers. Work directly with KYC requests, verification status and review actions. Manage the verification workflow while keeping KYC activity connected to the relevant client record.
  • Super Admins. Maintain wider administrative control with access to KYC settings, verification workflows, user permissions and other operational areas according to the assigned role.
  • Branch Managers. Access KYC information relevant to their assigned branch and keep track of verification activity without needing unrestricted access across the entire system.
  • Account Managers. See the KYC status connected to their client accounts so they can understand where onboarding stands and what may still be required.
  • Support Teams. Check verification status and relevant client information when helping with onboarding questions, giving support teams the context they need without taking over the KYC workflow.
  • Trading Account Teams. Use KYC status alongside account information to understand whether the client has completed the required verification stage before progressing with account-related operations.

Automate KYC, Simplify Verification and Boost Onboarding Workflow.

Questions about KYC Module

Everything About KYC

Common questions about verification, automation, manual review and KYC management inside VAST CRM.

  • Yes. VAST CRM includes a built-in KYC module that allows brokerages to manage verification within the CRM. The workflow supports both automated and manual verification, with KYC status connected to the relevant client record.

  • Yes. VAST CRM supports Veriff and Sumsub integrations for KYC verification. You can connect your preferred verification setup with the CRM while keeping the resulting verification information and status within the KYC workflow.

  • Yes. The built-in KYC module supports automated verification workflows, helping routine verification cases move through the process with less manual intervention. Your team can still step in when a case requires additional review.

  • Yes. Manual verification is available when an application needs additional attention. Your authorised team can review the submitted verification information and update the KYC request according to your brokerage's workflow.

  • The admin portal provides dedicated KYC views for Pending, Completed and Rejected requests. Teams can also filter KYC records by date range, name, email, status and branch to find the applications they need to review.

  • Yes. VAST CRM supports role-based permissions for administrative users. Roles such as KYC Manager can be configured with permissions to view and update KYC requests, helping your brokerage control who can access and manage verification operations.